How can we help?

Keep the bottle upright. Hold the collar firmly and gently turn the pump head in the direction marked on the pump until it releases. Pump a few times to prime. Packaging can vary; do not force a stuck pump. If it still will not open, contact us with the product name and keep a photo ready.

Start with the result you want. Explore Rosemary shampoo and conditioner for everyday cleansing and conditioning, Batana conditioning care for softer-feeling hair, and Purple care for reducing the appearance of unwanted yellow tones. Check each product’s directions and suitability before choosing.

Check the product page and the label on your bottle or jar. If you need help with a specific ingredient, allergen or concentration, send us the exact product name. We will check the available information; do not assume every formula is fragrance-free or suitable for every sensitivity.

Images and packaging may differ between batches or sizes. Compare the product name, size and label. If anything appears incorrect or unexpected, contact us before use so we can check your item.

Follow the intended use and directions on your label. Do not use a product on areas or for purposes not specified. For personal suitability or sensitivity concerns, consult a qualified professional.

Stop using the product if you notice irritation or another concern. Contact us with the product name, lot or batch code if available, purchase source and a description. For urgent health concerns, seek appropriate medical care.

Contact our team with the exact product name and the documentation you need. We will check which information is available for that product.

Sign in to your account using the same email you used at checkout. Open the relevant order to see its status and any available tracking. Your shipping confirmation email may also include a tracking link.

Request cancellation from your account before the item is fulfilled. For an address or other change, contact us promptly with your order number. Requests are reviewed and are not automatic approvals, cancellations or refunds.

An item may already be fulfilled or may not be eligible for an account request. Contact our team for guidance. We cannot promise to stop an order once fulfillment has begun.

Check the delivery address, safe places and anyone who may have accepted it. Review the carrier’s delivery details, then contact us with your order number and tracking information if you still need help.

This Help Center supports purchases made on edenikabotanicals.com. For Amazon, Walmart or other marketplace purchases, please contact the original marketplace or seller.

The available domestic estimates are Economy: 5–8 business days, and Standard: 3–4 business days. These are delivery estimates, not guaranteed dates or a promise of same-day processing. Check the options and estimate shown at checkout.

Free Economy shipping is configured for eligible US orders of $50 or more. Your checkout confirms the final shipping eligibility and rate for your order.

Domestic Economy rates are configured at $4.90 for 0–5 lb and $19.90 for 5–70 lb; Standard rates are $6.90 for 0–1 lb and $9.90 for 1–5 lb. Eligibility and the final charge depend on the checkout order and destination.

International carrier options are configured, but availability depends on your destination and checkout. Enter your address to see eligible services and prices. Contact us if your destination is not available.

Check the latest carrier scan and the estimate on your order. Contact us with your order number and tracking details if the delivery is overdue or you need help. We will review the shipment; transit estimates are not guarantees.

Sign in to your account, open the order and request a return for eligible items. If you cannot see the option, contact us. Wait for approval and instructions before shipping anything back.

Request a return within 30 days of delivery, without an extension for weekends or holidays. Items must be unused and in their original packaging and condition. Sale items are eligible; damaged or incorrect items are reviewed even if opened for inspection. Approved returns have free return shipping and no restocking fee. Wait for approval and a prepaid label before mailing anything.

Contact us with your order number, product and a description of what arrived. Keep the item, packaging and photos ready to share when we reply. Please do not send the item back before receiving instructions.

Approved refunds are issued to your original payment method within 10 business days after approval. Your payment provider may need additional time to post the refund. Contact us if more than 15 business days have passed since approval.

Exchanges are handled as an eligible return and a separate new purchase. Request approval before sending your item back.

Sign in with the email used for your subscription and open Subscriptions in your account. If you cannot find it, contact our team. Available actions are shown for your subscription; changing an account profile may not update an existing recurring order.

Open your subscription to check the actions available for your contract. Make changes before the next charge. If an option is unavailable, contact us. A request does not confirm a change until it has been completed.

Open your subscription in your account and use the available management controls. If you need help, contact us without sending card details, passwords or sign-in codes.

No. Returning or canceling an individual order does not by itself cancel future recurring deliveries. Manage the subscription separately and check the confirmation of any change.

Sign in and review your subscription’s payment information and any notice you received. Use the secure account controls to update payment details where available. Contact us if you need help; never email full card details.

Check your account for the available options or contact us. A new subscription may be needed; product availability, price and delivery options shown at checkout apply.

Check that you signed in with the email used for the recurring purchase. One-time purchases do not create subscriptions. Contact us if you believe an active subscription should appear.

Use the email associated with your order and follow the verification-code sign-in instructions. You do not need to share a password with our team.

Check that the email is correct and look in spam or junk folders. Request a new code if needed and use the latest one. Never share verification codes with support.

Check the email used at checkout. Orders placed with a different email or through another marketplace may not appear in this account. Contact us with the order number and purchase source for help.

Replies to the contact form are sent by email. Use an address you can access and check spam or junk folders. We do not publish a guaranteed response time.