Refund policy

Return eligibility

This policy applies to purchases made on edenikabotanicals.com. Request a return within 30 days of delivery. The window begins when the item is delivered and is not extended for weekends or holidays. Items must be unused, in their original packaging and in the condition received. Sale and discounted items are eligible. Damaged, defective or incorrect items will still be reviewed if packaging was opened to inspect them.

Start a return

Sign in to your Edenika account, open the order and request a return for eligible items. If you cannot see the option, email website@edenikabotanicals.com or use our contact page.

Approval is required before sending anything back. A request is reviewed by our team and is not automatic approval or a refund. Approved eligible returns receive an emailed prepaid label. Return shipping is free and there is no restocking fee.

Return address

Edenika Botanicals
2101 NW 82nd Ave
Doral, FL 33122
United States

Please wait for authorization and follow the return instructions and label provided before mailing your return.

Damaged, leaking or incorrect items

Contact us with your order number, product name and a description. Keep the product, packaging and photographs ready for review. Do not send the item back before receiving instructions.

Refunds

Approved refunds are issued to the original payment method within 10 business days after approval. Your payment provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact us with your order number.

Exchanges

Exchanges are handled as an eligible return and a separate new purchase. Request approval for the return before sending your item back.

Order cancellations

You may request cancellation of eligible items until fulfillment. Requests are reviewed, not automatically approved. A cancellation request does not automatically cancel an order or issue a refund. Contact us promptly if the account option is unavailable.

Subscriptions and marketplace purchases

If you have a subscription purchase, the same return conditions apply. Returning or canceling one order does not cancel future subscription deliveries; manage the subscription separately.

For purchases made through Amazon, Walmart or another marketplace, contact the original marketplace or seller for assistance. This website’s order support and return policy apply to purchases from edenikabotanicals.com.

Account request eligibility follows the rules applicable when the order was purchased. Contact us if an older order does not display the request option.